Terms Of Service

TERMS OF SERVICE / DISPUTE RESOLUTIONS POLICIES FOR ONCALL AESTHETIX & WELLNESS
Reviewed and effective as of Oct 16, 2024

Welcome to OnCall Aesthetix & Wellness! These Terms of Service ("Terms") govern your use of our services. By receiving services from us, you agree to these Terms.

We reserve the right to change the terms of this Notice and our TERMS OF SERVICE or DISPUTE RESOLUTIONS policies at any time. Any changes will apply to any following services provided after the changes. Before we make any important changes to our policies, we will promptly change this Notice and post a new copy of it in our office for you to see prior to any services rendered.

These Terms of Service ("Terms") govern your use of our services. By receiving services from us, you agree to these Terms.

We reserve the right to change the terms of this Notice and our TERMS OF SERVICE policies at any time. Any changes will apply to any following services provided after the changes. Before we make any important changes to our policies, we will promptly change this Notice and post a new copy of it in our office for you to see prior to any services rendered.

**1. Services Provided**

OnCall Aesthetix & Wellness offers a range of aesthetic and wellness services, including but not limited to skincare treatments, injectables, IV Hydration, microneedling, and wellness consultations. All services are provided in accordance with California state regulations.

**2. Payment Terms**

All services are cash for services. We accept the following forms of payment:

- Cash

- Credit Cards (Visa, MasterCard, American Express, Discover)

- Financing solutions, including CareCredit

-Discount program offers issued by Evolus or Alle rewards

**3. Appointment Policy**

- Appointments are required for all services.

- Please provide at least 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee.

**4. Patient Responsibilities**

- You agree to sign consents for treatments and provide accurate and complete medical history information prior to receiving services.

-You agree to our privacy policy, terms of services policy and dispute resolutions policy in order to receive services.

- You understand that results may vary based on individual circumstances, and no guarantees of specific outcomes are made.

-You agree as a new client and first time patient with us to have your first Good Faith examination conducted by a Nurse Practitioner employed by OnCall Aesthetix & Wellness or our medical director via at least telehealth visit, prior to any treatment rendered by a Registered Nurse (RN).

**5. Privacy and Confidentiality**

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy, described below and available to be viewed on our website at www.oncallaesthetix.com or [ https://www.oncallaesthetix.com/general-8 ] for details on how we collect, use, and protect your information.

**6. Consent for Treatment**

You will be required to sign a consent form prior to receiving any treatment. This form outlines the risks, benefits, and alternatives to the proposed services. Under certain circumstances, if your health history has not changed, your provider may use your previous consent form signed if you will be receiving the same type of service.

**7. Limitation of Liability**

OnCall Aesthetix & Wellness shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

**8. Governing Law**

These Terms shall be governed by and construed in accordance with the laws of the State of California.

**9. Amendments**

We reserve the right to update or amend these Terms at any time. We will notify you of any significant changes. Continued use of our services after such changes indicates your acceptance of the new Terms.

**10. Contact Information**

For questions regarding these Terms, please contact us at:

OnCall Aesthetix & Wellness

40 Penny Lane Suite 208 Watsonville CA, 95076

831-200-3532

support@oncallaesthetix.com

By receiving services from OnCall Aesthetix & Wellness, you acknowledge that you have read, understood, and agree to these Terms of Service.

DISPUTE RESOLUTIONS POLICY

Description:

At OnCall Aesthetix & Wellness we strive for client safety, satisfaction and retention! These Terms of Dispute Resolutions policy ("Terms") govern your refund options for any one of our services if a dispute was to arise and brought to our attention up to 30 days from the rendered service. By receiving services from us, you agree to these Terms.

We reserve the right to change the terms of this Notice and our DISPUTE RESOLUTIONS policies at any time. Any changes will apply to any services provided 30 days before or after the changes made. Before we make any important changes to our policies, we will promptly change this Notice and post a new copy of it in our office for you to see prior to any services rendered.

We do not typically return full or any refunds for any services. To settle any dispute or be eligible for any refund amount, you must be evaluated first by our medical director or clinical director for the evaluation of the dispute/concern/complication so that a full consult, assessment and evaluation can be conducted and documented. If the medical director or clinical director finds there was unwanted results directly caused by your service in question, he may issue a reasonable compensation ex. Additional complimentary service. If the medical director/clinical director agrees to a partial or full refund, you will have to sign our **NONDISCLOSURE AND MUTUAL RELEASE AGREEMENT**

**This Nondisclosure and Mutual Release Agreement** (“Agreement”) will be made and entered into as of [Date: Date services were rendered ], by and between OnCall Aesthetix & Wellness (“Provider”), located at 40 Penny Lane Suite 208 Watsonville CA, 95076 or any other previous address, and [Patient receiving the rendered service] (“Patient”) holding residency at : Patient's home registered address.

Such policy contains the following details:

*Note: Below is an example of what this Nondisclosure and Mutual Release Agreement may look like.

**WHEREAS**, the Patient has requested a refund for the procedure performed on [Date of Procedure], and

**WHEREAS**, the Provider is willing to issue a refund under the condition that the Patient agrees to the terms set forth in this Agreement,

**NOW, THEREFORE**, in consideration of the mutual promises contained herein, the parties agree as follows:

1. **Refund**: The Provider agrees to issue a refund of [Amount] to the Patient upon execution of this Agreement.

2. **Confidentiality**: The Patient agrees that they will not disclose any information related to the Provider, the procedure, or the events surrounding this Agreement to any third parties, including but not limited to verbal or written communications.

3. **Non-Disparagement**: The Patient agrees not to make any negative statements or reviews regarding the Provider, the procedure, or the business in any public or private forum, including but not limited to social media, online review sites, or other communication channels.

4. **Release**: The Patient hereby releases and discharges the Provider from any and all claims, demands, or liabilities of any nature arising from the procedure performed, except as expressly provided in this Agreement.

5. **Governing Law**: This Agreement shall be governed by and construed in accordance with the laws of the state of [Your State].

6. **Severability**: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

7. **Entire Agreement**: This Agreement constitutes the entire understanding between the parties regarding the subject matter hereof and supersedes all prior discussions or agreements.

Patient signature:___________________ Date:__________________

Medical or Clinical Director Signature:______________________ Date:_________

In efforts of avoiding disputes and/or settling our clients disputes (your disputes) and resolving them, we do ask that you return two weeks after any service for a follow-up visit or phone call.